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Marcela Hoff is an experienced Business Operations Manager at Igni since May 2015, focusing on enhancing profitability and customer satisfaction through strategic market planning and operational efficiency. Notable achievements include a 35% reduction in overhead loss and a 100% increase in client satisfaction. Prior experience includes teaching and coordinating English programs at Jardín de Niños Lomas de Vistahermosa, managing operations and customer service at PartyLite, and supervising customer care at FedEx Express. Marcela holds a Bachelor of Business Administration from Universidad del Valle de México and an Interpreter Translator degree from the International Languages Institute.