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Ayo Omoboye is a seasoned IT professional with extensive experience in Information Technology Service Management (ITSM) and Change Management. Currently serving as a Senior Specialist in ITSM Operations at IGM Financial Inc. and a Senior ITSM Specialist at Papski Consulting Canada Ltd (PCCL), Ayo has previously held roles that include ITSM Analyst at Lumina Armitage Limited, where operational efficiency was enhanced by 10% through optimized ITSM processes, and Change Management Specialist at DADDATA LIMITED UK, implementing ITIL best practices to improve customer experience. Additionally, Ayo has expertise in providing strategic guidance on change management at Zenith Bank Plc. Ayo holds a B.Sc from the University of Lagos and has further education from Yaba College of Technology.