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Denise Palomo de Souza is an experienced bilingual customer service representative currently employed at ICON Health and Fitness since November 2020. Prior to this role, Denise worked at bq from November 2014 to August 2019, managing customer service in both Portuguese and Spanish, focusing on technical support, order management, and claims resolution. Additional experience includes transcription work for Sigma Technologies, S.L. from November 2013 to February 2014, and administrative assistance at INDRA BMB from October 2008 to March 2012, with projects for notable financial institutions. Earlier experience includes a role as a financial analyst at TOTVS from July 2005 to April 2008, overseeing accounting procedures across multiple subsidiaries in Latin America. Denise holds a Licentiate degree in Accounting from Universidade de Mogi das Cruzes, obtained between 1997 and 2002.