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Ernesto Sandoval Cedillo is an experienced NOC Engineer with a strong background in technical support and service management. Currently employed at IENTC S de RL de CV since October 2017, Ernesto provides telephone, email, and WhatsApp support to clients dealing with Internet and telecommunication issues while managing service tickets in accordance with established SLAs. Previously, at Tata Consultancy Services from May 2014 to August 2017, Ernesto served as a Service Desk Analyst, offering remote technical support to users of AB InBev in Latin America, effectively diagnosing and resolving various technical problems. Earlier experience includes working as a Technician at Suministros Marinos e Industriales de México from July 2012 to February 2014, providing technical support, installation, maintenance, and configuration of IT equipment and systems. Ernesto holds a degree in Computer Systems Engineering from Instituto Tecnológico de Cd. Victoria, obtained between 2006 and 2011.