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Customer Success and Support

About

The Customer Success and Support team at IDS Next ensures that hotel chains and independent properties seamlessly integrate and utilize IDS Next's all-in-one hospitality solutions. They provide 24/7 active support, troubleshoot technical issues, manage customer accounts, and continuously work towards enhancing client satisfaction and retention across various regions including Ethiopia and East Africa. This team is integral in driving the success and smooth operation of their customers through targeted support and service solutions.