The Customer Success and Support team at IDS Next ensures that hotel chains and independent properties seamlessly integrate and utilize IDS Next's all-in-one hospitality solutions. They provide 24/7 active support, troubleshoot technical issues, manage customer accounts, and continuously work towards enhancing client satisfaction and retention across various regions including Ethiopia and East Africa. This team is integral in driving the success and smooth operation of their customers through targeted support and service solutions.
Abhijith Natarajan
AVP, Customer Success
Aravind Appu
Operations Manager, Customer S...
Azeb Haftom
Associate Manager, Support & S...
Gaurav Vig
Zonal Head, Customer Success
Naveen Kumar Shetty
Technical Support Executive
Rajiv Jesudhason
Associate Account Manager, Cus...
Reeves Mathews
VP, Global Customer Success
Shubhendu Banerjee
Zonal Head, Customer Success
Thaman Rana
Senior Team Lead, Technical Su...