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Karen Leather is an experienced professional with a diverse background in planning support and technical roles. Currently serving as Service Desk Team Leader and previously as 2nd Tier Service Desk Analyst at Idox plc since February 2022, Karen has over 18 years of experience at West Lancashire Borough Council in various planning support positions, including Senior Planning Support Officer and Acting Planning Support Team Leader. Earlier roles include Passport Officer at the United Kingdom Passport Service and Administrative Assistant at West Lancashire Borough Council. Karen's educational qualifications include a Diploma of Higher Education in Natural Sciences from The Open University and NVQs in Town Planning Support and Business Administration.