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Jim Hart is a Senior Product Manager at IDI Billing Solutions, bringing extensive experience in product management and operational support. Previously, Jim held positions as a Business Analyst at GTT and as Director of Operational Support Systems at Access Point, where responsibilities included overseeing enterprise customer management, service delivery, order management, workflow, incident management, and billing systems for a national telecommunications service provider. Jim began a career in telecommunications as an Account Executive at MCI, focusing on sales to medium and large businesses. Jim holds a Bachelor of Science in Business Administration from UNC Kenan-Flagler Business School, obtained between 1993 and 1998.