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Andrea M. Brackett-Garrett has extensive experience in customer success and operations within the veterinary software industry, currently serving as Manager III at IDEXX since December 2012. Andrea has demonstrated leadership in managing diverse teams, enhancing customer experiences through effective onboarding, virtual training, and project management. Prior to IDEXX, Andrea held various sales and management roles, including Catering and Sales Manager at Delaware North, where significant year-over-year sales growth was achieved, and Social/SMERF Catering Sales Manager at Interstate Hotels and Resorts, surpassing sales goals. Andrea’s career began at Starwood Hotels and Resorts as a Sales Coordinator, and Andrea holds a Master's degree in Marketing, Management, and Law from Bentley University.