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Sam Anderson is a seasoned IT professional with extensive experience in system engineering and technical support. Currently serving as a System Engineer II at IdenTrust, Inc. since October 2015, Sam specializes in certification lifecycle management and maintains a high SLA performance of 99.8%. Key competencies include Linux systems administration and managing a robust virtualization environment. Previous roles include Systems Administrator managing Active Directory and server updates, and Help Desk Analyst providing enterprise-level support. Sam's background also includes software engineering at H&R Block, where contributions improved tax preparation software efficiency, and as a Senior Support Specialist at Redgear Technologies. Sam holds an Associate of Science degree in Management Information Systems from American InterContinental University.