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Shaikh Abu Urwah Siddiqui is an experienced professional with a diverse background in customer support and engineering. Currently serving as a Client L1 Support Engineer at IDEMIA, Shaikh also has experience at IDEMIA National Security Solutions in Customer Support & Engineering. Previous roles include Customer Support Manager at HCL Technologies, where management of strategic partnerships and alliances was a focus, as well as Support Manager for Strategic Partnership Alliance at Pine Labs. Early career experience includes working as an Operational Executive at Samsung Electronics. Educational qualifications include a Bachelor of Science in Biotechnology from St. Xavier's College and a Master of Business Administration in International Business and International Marketing from IIBM Institute of Business Management.