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Lara Luik currently serves as Vice President of Customer Experience at IdeaScale, where responsibilities include managing a team of Support Engineers and Client Service Specialists across multiple regions, enhancing client support processes, and administering various software platforms. Prior experience includes roles at Cvent as Director of Client Services, where Lara implemented team operations processes and oversaw sales performance metrics, and various positions fostering account management and strategic initiatives at Consero Group and The Catholic University of America. Lara holds a Master of Arts in Anthropology from The Catholic University of America and a Bachelor of Arts from Monmouth University.