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Vicky Simon is a seasoned professional in technical communications with over 25 years of experience. Currently serving as Senior Manager at IDeaS Revenue Solutions, Vicky leads a team of technical communicators and collaborates with learning experience design teams to create end-user support materials. Vicky has held various roles, including Principal Technical Communicator and Senior Technical Writer, where responsibilities included managing document libraries, conducting needs analyses for new products, and improving content delivery methods. Prior experience at Merrill DataSite involved writing technical documentation for complex processes and training specialists, alongside managing content translations. Vicky holds a Master's Degree in Technical Communication from Metro State University and a Bachelor's Degree in English and Spanish from the College of Saint Benedict.