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Travena Gaddy is an experienced Customer Success Manager specializing in SaaS solutions, currently managing a portfolio of over 300 clients at iDeals since February 2022. Previous roles include Senior Account Executive at AnyDesk Software, where Travena drove sales and managed client relationships, and Senior Advisor for Strategic and Enterprise Accounts at Zelis Payments, focusing on enhancing client experiences within the healthcare payments technology sector. Early career highlights include positions such as Regional Account Manager at KnowBe4 and Account Executive at TeamViewer, along with recruitment and operations management roles at Career Education Corporation and Ideal Image. Travena holds a Bachelor of Arts in Business Management/Marketing from Eckerd College, along with multiple relevant certifications and degrees in education and cosmetology.