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Sofia Cortina Plaza is an accomplished Customer Success Manager with extensive experience at iDeals Board and iDeals, where responsibilities include enhancing customer value and overseeing a low-touch customer success model for over 150 accounts. Previously, at UMAI Restaurant Software, Sofia focused on customer success strategies. In the role at IE University, Sofia managed corporate events, handled budget administration, and utilized skills in event coordination and promotional material design. Sofia holds a Bachelor of Business Administration from IE Business School and a Bachelor of Commerce from Queen's University.