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Nina Zabolotna has a strong background in customer support and management, with experience in leading teams and optimizing processes to improve service quality and efficiency. With a Master's degree in International Relations and Foreign Policy, Nina has worked in various roles such as senior manager, head of customer support, workforce manager, and analyst. Nina has a track record of achieving results such as increasing FTE utilization, improving conversion rates, and launching successful projects like "CallCraft" to enhance staff efficiency. Nina's expertise in contact center operations and team leadership make their a valuable asset in driving customer satisfaction and business growth.