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Nataliya Nagorna is an experienced professional in the fields of product management and customer support, currently serving as Product Manager at iDeals since December 2016, where additional roles have included Development Lead and Co-Head of Customer Support. Prior experience includes a position as Project Assistant at Rasminka GmbH and a German Teacher at Zentrum der deutschen Kultur "Widerstrahl." Nataliya's expertise in translation is underscored by a role as a German Translator at ISK Institut für Sprachen u. Kommunikation. Educational qualifications include a Master's degree in Translation Studies, focusing on German and English, from Taras Shevchenko National University of Kyiv, as well as a certified course in Service School for Managers from Kyiv-Mohyla Business School.