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Scott is a result driven leader and coach with a proven track record building a culture of continuous process improvement transforming high performing, customer obsessed, organizations. As the Sr Manager of Professional Services, Scott is responsible for ensuring an effortless customer experience from the point of sales through support. In addition, to being fired up about coaching and developing people, he is Charter Software’s vendor manager.

Scott has over 20 years of senior leadership experience. He has led cross functional teams globally as well as leading the integration of multiple corporate acquisitions.

Notable accomplishments include increasing services revenue by 20X in 4 years by hiring /coaching top talent, and creating repeatable process in an ever changing, dynamic organization increasing customer and employee loyalty.