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Caroline Hicks is an experienced procurement professional currently serving as the Procurement Transformation Lead at Ideagen since April 2024. Prior roles include Senior Procurement Manager IT at Royal Mail and EMEA IT Procurement Manager at the European Bank for Reconstruction and Development (EBRD). Key expertise encompasses managing substantial IT procurement categories, with experience at Capgemini as an IT & Telco Procurement Specialist and Interserve as European IT Category Manager. Previously, Caroline has held senior positions leading indirect procurement teams at LKQ Corporation and managing IT categories at Mitchells & Butlers PLC and Cambridge University Press. With a strong focus on aligning category strategies with business objectives, stakeholder management, and driving supplier performance, Caroline has effectively handled significant procurement portfolios exceeding £250 million throughout the career.