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Matthew Southcott is a Customer Success Manager at IDBS since June 2020, where responsibilities include developing processes for automating customer account management and advocating for customer success within the organization. Prior experience includes roles as a Senior Support Analyst and Support Analyst at RNLI from May 2016 to September 2019, along with a Senior Lifeguard position at Hostelworld Group in 2018. Matthew's academic background includes a degree in Cyber Security Management, Information Security from Bournemouth University and previous studies at Exeter College and The Woodroffe School.