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Heather Rennie currently serves as a Customer Success Manager at IDBS since August 2021. Prior to this role, Heather Rennie spent 18 years at Waters Corporation, where responsibilities included leading a team as Senior Manager of Waters Global Services Commercialization, focusing on product line development and marketing strategy. Additional roles at Waters Corporation included Americas Product Marketing Manager, where Heather Rennie drove business growth across various product lines, and Americas Services Marketing Manager, aimed at enhancing the service business in the Americas. Earlier in the career at Waters Corporation, Heather Rennie was a Regional Service Manager and Field Service Engineer, focusing on customer satisfaction and technical support. Heather Rennie holds a Bachelor's degree in Chemistry from Kutztown University of Pennsylvania.