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Dhanush JK is a skilled professional with a strong background in customer and technical support. Currently serving as a Customer Support Analyst at IDBS since February 2022, Dhanush engages with customers through various communication channels to address and resolve inquiries. Prior experience includes a role as a Technical Analyst at GlowTouch Technologies, Pvt. Ltd, where Dhanush provided support for Goldenfrog users and addressed connectivity issues. Additionally, Dhanush worked as a Technical Support Engineer at Diya Systems, assisting customers with Bluehost hosting issues. Educational qualifications include a Master’s degree in Software Technology from AIMIT, St Aloysius College, and a Bachelor’s degree in Computer Application from St. Aloysius' College.