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Jamie Todd currently serves as a Customer Service Representative at Idaho Power since July 2023, where responsibilities include handling customer calls, managing account inquiries, and ensuring effective resolutions to customer issues. Prior to this role, Jamie held the position of Senior Regulatory Support Manager in the Office of the President at DIRECTV from April 2017 to January 2023, focusing on customer escalations and preparing formal responses for various governmental and regulatory agencies. Jamie also worked at DIRECTV from October 2004 to January 2017 as an Account Manager, addressing executive-level customer complaints and implementing process improvements to enhance the customer experience, beginning as a Customer Service Representative in the same company.