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Juan Espinosa has a diverse work experience spanning from 2015 to the present. In their most recent role at ID.me, they served as the Director of Escalations, acting as the primary interface for leadership in handling customer escalations and advocating for customers' needs. Prior to that, they were a Senior Escalation Manager and a Zendesk Administrator, leveraging their expertise in managing customer escalations and optimizing customer support processes. In previous roles as a Member Support Team Lead and a Member Support Representative, they demonstrated their strong customer service skills by promptly responding to customer inquiries, resolving complaints, and maintaining effective communication. Before joining ID.me, Juan worked as a Special Project Analyst at i4 Now Solutions. Overall, Juan Espinosa has a well-rounded background in customer support and management roles.

Juan Espinosa attended Falls Church High School from 2006 to 2010, where they obtained a High School Diploma with a focus on General Studies. After completing their high school education, they enrolled in ECPI University from 2016 to 2019 and successfully earned a Bachelor's degree in Computer and Information Systems Security/Information Assurance.

In addition to their formal education, Juan has also obtained various certifications from LinkedIn. In April 2022, they became a certified Software Developer through the "Become a Software Developer" certification. In the same month, they also completed the "CSS Essential Training" certification. Furthermore, in May 2022, Juan earned multiple certifications in Ethical Hacking, which include "Ethical Hacking: Cloud Computing," "Ethical Hacking: Cryptography," "Ethical Hacking: Denial of Service," "Ethical Hacking: Enumeration," "Ethical Hacking: Evading IDS, Firewalls, and Honeypots," "Ethical Hacking: Footprinting and Reconnaissance," "Ethical Hacking: Hacking IoT Devices," "Ethical Hacking: Mobile Devices and Platforms," "Ethical Hacking: SQL Injection," "Ethical Hacking: Scanning Networks," "Ethical Hacking: Session Hijacking," "Ethical Hacking: Sniffers," "Ethical Hacking: Social Engineering," "Ethical Hacking: System Hacking," "Ethical Hacking: The Complete Malware Analysis Process," and "Ethical Hacking: Vulnerability Analysis."

These certifications from LinkedIn showcase Juan's commitment to expanding their knowledge and skills in the fields of computer security, software development, and web design.