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Shakibul Alam is a Technical Support Engineer at ICT Services since November 2023, specializing in hardware installation and troubleshooting for various devices, including laptops, desktops, printers, and networking equipment. Previously, Shakibul held roles as a Server Technician and Server Debug Technician at Jabil and GemPool Recruitment, respectively, where tasks involved troubleshooting hardware and software issues in server environments. Experience includes a position as a Data Center Operation Technician at Amazon Web Services, focusing on server and network maintenance. Earlier experience includes a customer service role at New Moon Restaurant and web design and development training. Shakibul holds an M.Sc. in IT Management from Institute of Technology, Carlow, and several certifications in system administration and networking.