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Michael Hopkins has extensive experience in technical support and engineering roles, primarily within the IT sector. Since October 2013, Michael has been with ICT Services Ltd., progressing from Field Services Engineer to Technical Lead/Senior Engineer. Key roles at prominent companies include Desktop Engineer at AbbVie, Infrastructure Support at Abbott, and Desktop Support Engineer at Medtronic. Michael also served as Systems Administrator Contractor for Aerie Pharmaceuticals and provided technical support for the hospitality sector at MICROS-FIDELIO GmbH. Education includes an Ordinary Diploma in Networking and CyberSecurity from Galway-Mayo Institute of Technology and CompTIA A+ and N+ certifications from Fas Athlone.