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Manuela Masch is a seasoned professional with extensive experience in operations, project management, and customer support. Currently, as Project Lead for Salesforce Implementation at icotek, Manuela focuses on global deployment and integration of Salesforce solutions across the organization while collaborating with leadership teams. Previous roles include Head of Operations at Brainlab, and Office Manager and Event Coordinator at icotek, where responsibilities encompassed daily operations, order processing, HR, and legal topics. Manuela's background also includes significant tenure at the Federal Employment Agency, serving in roles such as Product Owner and Project Manager, where initiatives included developing online services and managing social media compliance for a large employee base. Manuela holds a Diplom-Verwaltungswirt degree from the Federal University of Applied Administrative Sciences.