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Duane Dorshimer has extensive experience in the technology and customer service sectors, currently serving as a Software Quality Assurance Analyst at iContact since April 2014, focusing on manual software testing in an Agile environment. Prior roles include Tier 3 Technical Support Engineer, where Duane triaged support cases and documented software issues, and various customer support and management positions at iContact and Vocus. Duane's earlier career included customer service roles in the hospitality industry, showcasing a strong foundation in client relations and service excellence. Educational credentials include an Associate degree in Arts from Wake Technical Community College, a certificate in Graphic Design from Living Arts College, and studies in the arts at Virginia Commonwealth University.