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Charles Dorman is an experienced customer service professional with a career spanning several decades. Currently serving as a Customer Service Manager at Iconics since July 2013, Charles has previously held positions that include Concierge-Part Time at TD Garden, where responsibilities focused on enhancing client experiences in the Premium Club. Prior to that, Charles worked as a Customer Service Coordinator at Photovac, Inc., managing client services and order processing, and held the role of Client Service/Operations Manager at REZ-1, overseeing customer service for major class I railroads. Earlier career roles include Director of Transportation at J Baker, Inc. and Traffic Manager positions at both United Stationers and Parker Brothers. Charles holds a Bachelor of Business Administration in Logistics, Materials, and Supply Chain Management from Northeastern University.