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James Rice is currently the Senior Director of CX Operations Project Management at MissionSquare Retirement. Prior to this role, James held various leadership positions at ICMA-RC, Freddie Mac, EDS Group, United Healthcare, and Dental Benefit Providers. With a Bachelor of Arts in Journalism from the University of Maryland and a Master of Science in Information Systems Management from The George Washington University, James brings a strong background in business analysis, project management, and IT innovation to their current role.