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Krysta Riefkohl has a Bachelor of Science in Information Technology from Florida International University. Krysta has years of experience in the technology field, working in various roles such as Manager at Barnes & Noble, Service Transition Engineer at All Covered, and currently, Technology Alignment Manager at ICG. Krysta has been promoted several times throughout their career and has experience as an escalation point for Tier II and Tier III escalations.