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Murali Nayak is an accomplished leader with extensive experience in global support and technical support across various industries. Currently serving as General Manager - Global Support at Icertis, Murali oversees a team of 80, focusing on operational efficiency and enhancing customer experience through industry best practices. Previously, Murali held leadership roles at Veritas Technologies LLC, Envestnet | Yodlee India, Tally Solutions Pvt Ltd, GEP, Avaya, and Oracle, managing teams of up to 150 personnel and driving initiatives to improve customer satisfaction, reduce resolution times, and optimize support operations. With a strong educational background in finance and mechanical engineering, Murali combines technical expertise with strategic leadership to support global customer needs.