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Ilary Sammarco has extensive experience in quality assurance and customer service, currently serving as Deputy Team Lead and Senior Quality Assurance Manager at ICE since December 2015, where responsibilities include overseeing licensing analysis and resolving IT system issues. Previous roles include Copyright Officer at ICE, Customer Care and Social Media Specialist at Zalando SE, and Customer Support at Sunrise Communications AG. Ilary's career also includes positions as a Travel Consultant at Fincallorca GmbH, Reservation Clerk at Eos s.r.l., and Lifestyle Counsellor at American Express. Ilary began professional endeavors with project support at Acli and teaching English at ITC Scuola paritaria Istituto Roma. Education includes a Master's degree in Scientific, Technical and Medical Translation from Sapienza Università di Roma and a Bachelor's degree in Language Mediation and Intercultural Communication from Università della Calabria.