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Daniel Ruiz is an experienced IT professional with a diverse background in managing and supporting IT infrastructure across various organizations. Currently serving as IT Services Manager at The ICC Group, Daniel oversees significant upgrades to IT systems, including cybersecurity and server maintenance, while acting as the main contact for IT inquiries across multiple locations. Previous roles include Help Desk Manager at Introba USA where Daniel facilitated the merger of IT systems and improved user support for over 1200 users. Daniel has also held positions as Technology Support Specialist at YWCA USA, IT System Administrator at Faith Group, and various technical support roles at prominent companies like Nestlé and Scottrade. Daniel holds a Bachelor of Business Administration from Penn Foster Group and has extensive experience in IT management, troubleshooting, and end-user support.