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Patti McAuliffe has extensive experience in the technology sector, currently serving as WW Support Planning for Application & Data Security at IBM since November 2001. Throughout this role, Patti drives client focus on Quality and Consumability, while also implementing metrics-driven decision-making for product release planning and reporting. Previous experience includes positions as Program Manager and Support Product Manager at IBM Rational, where Patti emphasized quality management and client-focused strategies. With a background as a Technical Support Engineer at Rational Software and service in the U.S.A.F as a Ground Radio specialist, Patti has developed a strong foundation in technical support and organizational development, ensuring readiness for product releases and facilitating skill development.