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Cisco Massey has a diverse work experience spanning multiple roles and companies. Currently, they work at iA as a Customer Service Team Lead. Prior to this position, they held the role of Tier2 Support Technician at iA and Technical Support Specialist. Before joining iA, Cisco worked at AT&T, where they managed network solutions for a period of five years. They also held a role at Comcast as Ct3. Their earliest work experience was at American Airlines, where they were employed as a CCA for eight years.

Cisco Massey attended Eleven Fifty Academy in 2021, where they studied Computer and Information Systems Security/Information Assurance. Prior to this, they did not obtain any formal degrees in their field of study. However, Cisco did pursue Electrical and Electronics Engineering at both the University of Cincinnati and the University of Louisville, though the specific years of attendance are unknown.

In addition to their education, Cisco obtained several certifications to enhance their skills and knowledge. In May 2021, they received the Microsoft Certified: Azure Administrator Associate certification from Microsoft, followed by the Microsoft Certified: Azure Fundamentals certification in April 2021. Prior to these, Cisco earned the CompTIA Security+ ce Certification in March 2021 and the CompTIA Network+ ce Certification in February 2021.

Cisco also pursued coding bootcamp programs. Although the specific dates are not provided, they completed the Introduction to Programming Using HTML and CSS, Introduction to Programming Using JavaScript, and Programming in HTML5 with JavaScript and CSS3 courses at Nucamp Coding Bootcamp.