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Kim Appleby, with CISM and ITIL certifications, has been an accomplished IT professional since 1989, currently serving as the IAG IT Security Operations Lead at International Airlines Group since October 2018. Kim possesses extensive experience in IT service management focused on endpoint security protection, policy enforcement, and security software management. A CISMP accredited individual, Kim was selected for the Group IT Ops Leadership Development Programme in 2015. Notable responsibilities include overseeing worldwide infrastructure, ensuring PCI compliance, and conducting performance management. Previous roles include leading technical support teams, managing significant IT projects, and providing IT infrastructure support within British Airways. Kim is recognized for excellent interpersonal skills and the ability to foster strong working relationships across various departments.