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Pat Richardson is an experienced Senior Business Analyst with a comprehensive background in various sectors, including insurance and banking. Currently at IAG since August 2016, Richardson has focused on Fire & Emergency Levy changes and reporting for Fire & Emergency New Zealand. Previous roles include senior positions at Sovereign, IAG New Zealand, Bank of New Zealand, Lumley General Insurance, and others, where responsibilities encompassed compliance with consumer laws, product rationalization, and system migrations. Richardson possesses a Bachelor of Commerce degree in Accounting from the University of Cape Town, along with several professional qualifications, including an ITIL Foundation Certificate in IT Service Management and recognition from the Australasian Institute of Banking and Finance.