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Mohamed Cader is a seasoned customer service professional with extensive experience in the aviation and retail industries. Currently serving as a Customer Care Executive (Product Specialist) at IAG Cargo since January 2022, Mohamed excels in driving customer experience procedures and resolving service issues. Previously, Mohamed worked at British Airways as a Customer Data and Customs Clearance Agent, and at Heathrow in Passenger Services, where exceptional customer service was a priority. Earlier roles include Team Manager at Tesco, Soft Drinks Merchandiser at Coca-Cola Enterprises, Business Consultant at Lebara, Manager at Meecaz Restaurant, and Customer Assistant at River Island. Mohamed holds a BA (Hons) in Business Management from Middlesex University, completed in 2011.