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Mehrnaz Khedri is an experienced IT Support Specialist currently working at iA Financial Group since September 2022, providing comprehensive customer support and managing the ticketing system using ServiceNow. Previously, Mehrnaz worked at Insight as an IT Support Specialist from February to September 2022, where responsibilities included troubleshooting technical issues through Cisco Jabber and Freshservice. Prior experience includes serving as an L2 IT Technical Support Specialist at Tata Consultancy Services, supporting Canadian National Railway, and handling helpdesk operations. Mehrnaz began a career in IT Help Desk Support at Energy Semnan from 2012 to 2015. Educational qualifications include a Diploma in Computer Science from Collège LaSalle, Montréal, and a Bachelor of Science from Azad University.