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Fatima Leonardo is a seasoned professional with a diverse background in customer experience and project management. Currently serving as a Customer Experience Manager and Project Manager at i2Systems since July 2021, Fatima has previously held roles such as Management Assistant at Enterprise, Customer Service Representative at Faneuil Inc, and Cashier Customer Service at Panera Bread. With a Master of Business Administration from the University of Connecticut obtained in July 2023 and a Bachelor's degree in American/United States Studies/Civilization from the same institution, Fatima brings a strong educational foundation to complement extensive hands-on experience in various customer-focused roles.