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Alan Liao is an experienced ICT professional currently serving as an ICT Support Officer at Hyundai Motor Company Australia since September 2022. Previously, Alan held roles at INTELLIWORX Managed IT Services as a Service Desk Analyst and at Optus as a Residential Network Consultant, where responsibilities included NBN service activation and assurance. Earlier career experiences include positions at Telstra as a Service Desk Analyst, focusing on premium support services, and as a 1st Level Support Tech at Fusion Technology Solutions Group, providing comprehensive technical support to various businesses. Alan's educational background includes a Bachelor's Degree in Information Technology from the University of Technology Sydney and a Certified Ethical Hacker credential from EC-Council University, along with diplomas and certifications from TAFE NSW in networking and IT.