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Jessica Diaz is a seasoned professional in automotive sales and operations, currently serving as Senior Group Manager of Parts Sales at Hyundai Motor America, where a significant annual parts sales volume is driven. With a robust background that includes roles such as Senior Group Manager for Customer Experience and Training and Senior Manager for Service Technology and Process Improvement, expertise spans strategic development for customer satisfaction, digital solutions for dealership operations, and comprehensive recall campaign management. Prior experience includes managing P&L responsibilities at Dent Wizard International and diverse management roles at Bridgestone, emphasizing talent development and training program improvements. Educational credentials include a Bachelor of Science in Cognitive Science from UC San Diego and a Certificate in Anthropology from Macquarie University.