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Dave Thatcher is a Senior Technical Service Engineer (CAM Specialist) at Hypertherm Associates, with extensive experience since August 2005. In this role, Dave is responsible for EMEIA CAM Technical Support and collaborates with end-users to improve customer experience. Key contributions include leading customer satisfaction activities, influencing software development, and creating training programs. Prior to this, Dave worked as a Technical Service Engineer at GT Almax (UK), where responsibility included implementing SolidWorks and training team members. Educational qualifications include a Bachelor of Engineering from Birmingham City University, specializing in CAD/CADD Drafting and Design Technology.