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Stevan Djordjevic is an experienced IT professional with a strong background in technical support and customer service. Currently serving as a 2nd Line Support Agent at Hyperoptic Ltd. since April 2021, Stevan provides remote support to field engineers, ensures timely resolution of customer issues, and collaborates with various departments to enhance service delivery. Prior experience includes a role as a Help Desk Specialist at NCR Corporation, supporting the installation and maintenance of Self Checkouts, and freelance work focused on web development and server management. Stevan also completed an Associate's degree in Information Technology from ITAcademy and possesses a High School Diploma in Computer Science.