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Eileen M. Thornton is a seasoned professional in user experience and insights, currently serving as the Global Associate Vice President at Hyland. Previously, Eileen held key roles including Head of User Experience Research and UX Research and Strategy Leader for PwC Products & Technology. Eileen has also served as the Director of User Experience and Digital Marketing at the American Association for Physician Leadership and as a Director at the University of South Florida, focusing on web, marketing, and communications. Eileen possesses advanced education, including a Graduate Certificate in Business Analytics from The Wharton School and a Master UX Certification from the Nielsen Norman Group.