Carlos Q. is an experienced NOC Engineer at Hye Tech Network & Security Solutions, LLC since December 2019, providing engineering support for network connectivity issues and acting as a liaison for clients and escalation teams. Previously, Carlos served as a NOC Technician at Vonage Business, managing fault and performance activities related to call processing network elements. Prior to that role, Carlos worked as an Advanced Services Engineer and Manager at Cyber Control LLC, overseeing 24x7 contact center operations in Las Vegas and Hermosillo. Carlos holds an Associate of Arts and Sciences degree in Computer Systems Networking and Telecommunications from Mesa Community College, a Bachelor's Degree in International Business Management in Hospitality from Universidad del Valle de México, and an Engineer's Degree in Industrial and Systems Engineering from Universidad de Sonora.
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