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Mona Nassar is a seasoned professional with extensive experience in process excellence and quality assurance. Currently serving as Process Excellence Manager at Hyde Park Developments since March 2023, Mona has previously held the role of Process Excellence & Quality Assurance Supervisor at Wadi Degla Developments from August 2018 to March 2023. Mona's career began at Orange Egypt, where a range of positions from Customer Service Senior Representative to CRM Processes Lead spanned over 11 years, from July 2005 to February 2017, showcasing a strong foundation in customer service and process management.