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Brian Medeiros is a seasoned professional with extensive experience in technical support and customer service roles. Currently serving as a Technical Support agent at Hybrid Financial Ltd. since November 2021, Brian previously held various positions at WestJet from December 2014 to 2020, including Agent and Crew Scheduler, where responsibilities included ensuring guest satisfaction and optimizing crew scheduling during operational disruptions. Earlier experience includes serving as a Coordinator at CEVA Logistics from 2012 to 2014, focusing on customer support and logistics planning. Brian holds a degree in Administration from the Southern Alberta Institute of Technology and a Real Estate Associates Certificate from the Calgary Real Estate Board.