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Priscilla Ibarra is a skilled IT professional with extensive experience in technical support and customer service across various companies. Currently serving as a SOC Support Specialist and previously as a Product Support Specialist at Huntress, Priscilla has demonstrated expertise in evaluating technical issues and providing solutions, particularly in the AEC industry during a tenure at Bluebeam, Inc. Other notable roles include User and Site Services Technician at Hologic, Inc., and Application Database Administrator at San Diego Zoo Wildlife Alliance. Priscilla's background features a solid foundation in troubleshooting software and hardware issues from experiences at Microsoft and Geek Squad, coupled with strong customer service skills developed at Best Buy. Priscilla is pursuing a Bachelor of Science in Cybersecurity and Information Assurance from Western Governors University, building upon a prior educational background in Web Page, Digital/Multimedia, and Information Resources Design from Arizona State University.