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Lori Jochum is an experienced professional in the banking sector, currently serving as Senior Vice President at Huntington National Bank since June 2021, focusing on customer solutions, strategy, execution, sales, and service. Lori previously held several leadership roles at TCF Bank from August 2001 to June 2021, including Senior Vice President and Contact Center Director, where oversight of operations for six sites and offshore teams was managed, processing over 20 million calls annually. Additional roles at TCF included Vice President of Contact Center Operations and Vice President of District Management, focusing on enhancing customer experience, operational efficiency, team development, and strategic retail banking initiatives.